Description Our client is looking for a Help Desk Technician for a contract to full-time position in Buckhead, GA.
Email: [email protected] for more info
The Help Desk Technician 2 is responsible for responding to telephone calls, email and personnel requests for onsite technical support.
Essential Job Duties
Identify, research and resolves technical problems
Document, track and monitor problems to ensure timely resolution
Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues
Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems
Correct application issues, solve network and security problems and identify common PC software and hardware problems
Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware
Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals
Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics
Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Perform other duties as assigned by management Requirements High school diploma or GED required
Associate degree is preferred
Minimum 1 year of related work experience required
Excellent organizational, written, and verbal communication skills
Computer literate and familiar with help desk procedures
Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software
Ability to install and deploy Windows based computers
Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint
Knowledge of Internet Explorer software usage and configuration
Ability to lift up to 60 pounds required Technology doesn’t change the world. People do.
As a technology staffing firm, we can’t think of a more fitting mantra. We’re extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people — it’s where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you’re looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Location/Region: Buckhead, GA (US)