Description Robert Half Technology has a client in Norcross who is looking to add multiple Tier II NOC Engineers to their team! This is an outstanding client who is in the telecom industry. Experience with Cisco or other networking troubleshooting a must and experience within a previous NOC preferred but not required. The ideal candidate will have experience troubleshooting Cisco equipment, Meraki, and MPLS. If interested, please apply and send resume to [email protected] Requirements Work in the Network Operations Center monitoring customer networks
Provide superior customer service by being courteous, knowledgeable, and professional.
Troubleshoot network connectivity issues across a wide range of routers and switches.
Knowledge and experienced with Layer 1 and Layer 2 troubleshooting and practice
Utilize the trouble ticket system to log all requests and activities including documentation of special requests and customizations considered important for future support
Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions
Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests
Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution
This position requires you to work nights, Holidays and weekends as well as be on-call when required
Education and Experience Requirements
1-2 years related Network Operations Center (NOC) experience (or similar IT experience)
1-2 Years troubleshooting network connectivity on Cisco routers and switches using SSH, Telnet from a command line interface
Knowledge and experience with IP troubleshooting, TCP/IP, DNS, ping, trace route
Knowledge and experience using a trouble ticketing system such as Remedy Technology doesn’t change the world. People do.
As a technology staffing firm, we can’t think of a more fitting mantra. We’re extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
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The intersection of technology and people — it’s where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you’re looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.
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