Description Robert Half Technology has a client in Buckhead who is looking for a Tier II/Tier III Desktop Support specialist to join their team. This is a contract to hire position with a company in the real estate sector. As a Tier II Desktop Support Specialist you will be the sole point of contact for all in-house corporate users (about 200+). If interested, please apply and send resume to [email protected] Requirements Install, upgrade, support, and troubleshoot printers, computer hardware, Windows 7 and Windows 10 OS, Office 2007 and 2010 as well as other authorized desktop applications and peripheral equipment
Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warranties
This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment (including but not limited to PCs, laptops, printers, scanners and Black Berries) to ensure optimal performance
Actively take ownership of Remedy tickets and problems assigned, accurately record work performed and troubleshoot issues (in person, by telephone, or via remote access) in a timely fashion
Provide direct end user assistance to include familiarizing users with basic software, hardware, and peripheral device operation
Demonstrate the ability to escalate issues and involve experts for resolution as needed and enforce the rigorous application of Army Information Security/Information Assurance policies while providing a high level of customer support
Develop and maintain a sound understanding of approved operating systems and application software as well as business-related processes and procedures, company guidelines
Effectively use approved diagnostic tools to diagnose network connectivity issues as well as image, copy and configure systems for deployment
Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network
Escalate the issue/problem to proper Tier 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral
Develop trends by monitoring and analyzing incoming calls, problems and support requests
Expert technical knowledge of PCs and desktop hardware
Authoritative knowledge of current protocols, operating systems, and standards
Windows 7 operation and software and hardware troubleshooting
Microsoft Office 2007, Office 2010 support
Working knowledge of AD, Server 2012, remote control tools and TCP/IP fundamentals
Ability to operate tools, components, and peripheral accessories
Proven customer service skills and effective time management, planning and organizing skills
Function effectively in a team environment with both technical and non-technical team members
Work effectively with minimal supervision and maintain a professional demeanor under stress
Manage time efficiently, set priorities appropriately, schedule calls Technology doesn’t change the world. People do.
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The intersection of technology and people — it’s where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you’re looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.
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