Description Robert Half Technology has a client in the medical sector who is looking to add a couple of Tier I/II Help Desk Specialists to their IT team! These are Contract-to-Permanent positions with a small to mid-sized organization. This is an exciting opportunity for those who want to be with a growing company and grow their technical skillsets. If interested, please apply and send resume to [email protected]
Respond to inbound technical calls and helpdesk tickets from customers in an efficient, courteous, and knowledgeable manner
Ensure that all calls taken have been resolved and if not resolved, ensure escalation has been done and the associate has been contacted
Proactively determine ways to improve support/service and reduce the number of inbound calls
Maintain an open line of communication regarding events, outstanding issues and client follow-up
Assist with installation and/or upgrade of software and hardware
Resolve problems by gathering information, determining the customers’ needs and conducting research to find a correct solution
Acquire and maintain a working knowledge of a wide range of applications and systems
Rebuild workstations when required to resolve support issues
Maintain documentation for the calls received and job function responsibilities
Administer Microsoft Active Directory, Exchange User Accounts Requirements • Associates/Bachelors Degree with 1- 2 years related experience preferred
• Knowledge of Windows 7 required; Windows 8 preferred
• Knowledge of Microsoft Office 2010 is required
• Experience with Microsoft Server 2008 preferred
• Experience with Active director
• Experience with Citrix
• Experienced in Hardware and Software Troubleshooting Technology doesn’t change the world. People do.
As a technology staffing firm, we can’t think of a more fitting mantra. We’re extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people — it’s where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you’re looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.