Company Overview About TD Bank, America’s Most Convenient Bank®
TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.
TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com.
Department Overview The Banking Specialist II Bilingual TDAF promotes strong and lasting Customer relationships in a Call Center environment by providing quality Customer service and sales focusing on a specialized area. Achieves a high level of success by understanding Customer needs, conducting oneself in a highly professional manner and identifying opportunities to grow the business.
Job Description Provides exceptional Customer service as it relates to relatively straightforward inquirers from both Spanish and English Speaking Customers, with low to moderate support of more experienced personnel
Displays positive, professional tone, exhibit empathy when required, deliver key attributes and provide a WOW! experience for the Customer
Takes ownership of Customer concerns and resolve Customer issues at first point of contact
Ensures necessary due diligence is taken to support the accuracy of all Customer transactions
Arrives on-time and log-in ready to receive/answer Customer emails as scheduled throughout the shift
Identifies and refers high value or potential Customers to the appropriate personnel
Utilizes appropriate discretion and negotiation tactics when addressing fee disputes
Requirements Must be eligible for employment under regulatory standards applicable to the position.
High School Diploma or GED
1+ Years of related experience
Successful completion of standard call center training and nesting programs
Thorough understanding of all aspects of Banking Specialist I position, with the ability to meet goals and standards established by the department
Demonstrates sales ability including knowledge of all Company products and services
Ability to use/learn current technology and software applications related to position
Excellent organizational, interpersonal, and verbal communication skills required
Effective written communication skills preferred
Ability to work in a fast-paced, challenging work environment
Excellent problem-solving and time management skills
Must be able to adhere to a set schedule which may include weekends and holidays
Hours varies, AM schedule available
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Location/Region: Greenville, SC