Front Office Supervisor
Supervises and coordinates the activities of front office personnel.
Responsible for collecting, posting and managing account payments. Responsible for submitting claims and following up with payors.
Assists with Front Office Duties to include but not limited to greeting patients, receiving co-pays, scheduling appointments, calling to confirm appointments, and entering new patient information into the EMR.
Prepares and submits clean claims to various payors either electronically or by paper
Answers questions from patients, clinical and clerical staff and payors
Prepares, reviews and sends patient statements
Follows and reports status of delinquent accounts to business owners in a timely manner, makes recommendations to the business owners for possible assignment, prepares information for the collection agency
Performs various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers
Maintains strictest confidence; adheres to all HIPAA guidelines/regulations